Unified Messaging

Cisco Unified Messaging (UM) combines your voicemail messages and emails together thereby allowing you to gain access to your voice mail messages AND email messages by telephone OR a computer equipped with speakers.  Computer users can select and play voice-mail recordings that appear in their email in-boxes. Telephone users can both retrieve voice mail and hear text-to-voice translations of e-mail messages.  Messages of either type (voice mail and email) can be saved, filed, sorted and forwarded.

With Cisco Unity ViewMail for Microsoft Outlook, voice messages are displayed in a custom Outlook form in your Outlook Inbox that includes VCR-like controls for playing and recording messages. Subscribers on a Cisco Unity system with Microsoft Exchange can use ViewMail to send new voice messages, and to reply to and forward voice  and e-mail messages with a voice recording from their Outlook Inboxes.   ViewMail Help describes how to perform these tasks.

Questions about Unified Messaging can be directed to the Technical Support Center at
351-4357 or visit our list of frequently asked questions.

To set up and control your message options, you can visit the ActiveAssistant website.   Select the link below to reach your site.  Special Note:  The link to the ActiveAssistant will only work from campus and will only work after you have been setup with Unified Messaging.

http://itvm01.unco.edu/ciscopca