Service Center

Handbook - FAQ

Why does it cost so much?

Facilities Management is competitive with most private contractors. If you feel outside contractors will give you a lower cost, or if the situation is one we are not equipped or trained to handle, you may request to have the work bid out. If so, please mark the appropriate box on the Service Request, and Facilities Management will handle the details. All such work will be awarded to the lowest responsible bid if it is within 10 percent of the Facilities Management estimate and meets University standards and specifications.

What services are not covered by the Service Request Form?

Key request, vehicle requests, facility reservations, major renovations (projects). Information on these services is discussed elsewhere in this handbook.

What determines work priorities?

Emergency and D.I.N. (do it now) services take top priority as they are received. Every effort is made to provide routine services within the needs of the requesting department. If time is important, please indicate so on the service request, or to the Service Center in what ever means of communication you use. Try to be explicit with the information you give.

How are complaints handled?

Most complaints should be directed to the Service Center at 351-2446. If they cannot be handled there immediately, they will be referred to the proper person. Please do not hesitate to question a charge to your account. We welcome the opportunity to either correct or justify the charge. The same is true for other types of complaints, of course good communication helps us to meet our customer needs.

My office needs additional electrical outlets!

Often a department over utilizes existing building utilities, i.e. available electric service, requiring the installation of additional service. This is considered an improvement to the facility and becomes the financial responsibility of the requesting department. A Service Request detailing your needs should be sent to the Service Center.